Privacy Policy
HeyVini, a product of Acve Management Solutions Private Limited ("we", "us", "our"), helps families check in on aging loved ones. Because the Service involves personal and wellbeing-related information, we take privacy seriously. This policy explains what we collect, why, and the choices you have. It applies to the HeyVini website, web app, and the Vini companion on WhatsApp, Telegram and text message (SMS) (the "Service").
1. Information we collect
- Account and family details: names, email addresses, phone numbers, family roles (e.g. parent, adult child, caregiver), time zones, preferred messaging channel, and check-in schedules.
- Messages and activity: the messages you and your family members exchange with Vini, tasks and reminders you create, check-in replies (including how someone says they are feeling), alerts raised, and family contacts you save.
- Website analytics and advertising data: on our public website pages we use Google Tag Manager, Google Analytics, Microsoft Clarity, and the Meta Pixel. These collect device and usage information such as pages visited, clicks and scrolls, and approximate location by region. Microsoft Clarity may record how visitors move through and interact with a page (session replay). The Meta Pixel helps us measure how our Facebook and Instagram ads perform. Clarity and the Meta Pixel do not run inside the signed-in HeyVini app. Inside the app we use only Google Analytics for basic usage measurement, and we do not send your family's messages, tasks, or uploaded content to any of these tools.
We do not collect precise location, and we never record calls or listen in the background. If you choose to send Vini a voice note or a photo (for example, of a prescription or appointment slip), we process it to help you: voice notes are transcribed into text, and photos are read by AI to pull out details such as medicine names and times. Only the resulting text is saved with your family's messages; we do not keep the original audio or image file after processing. WhatsApp and Telegram may hold media under their own policies.
If a message contains sensitive identifiers such as bank details, card numbers, passwords, OTPs, or government ID numbers, Vini is designed to decline to store them — please do not share these in chat.
2. How we use information
- To operate the Service: send check-ins and reminders at the right local time, record replies, notify family members when a check-in goes unanswered or someone reports feeling unwell, and answer questions in chat.
- To keep the Service safe and reliable: quality review of conversations, detecting failures, and preventing abuse.
- To communicate with you about your account and the Service.
- To improve the product, using aggregated or de-identified information where possible.
We do not sell your personal information, and we do not use your family's conversations for advertising.
3. AI processing
Vini's replies are generated using third-party AI providers (currently OpenAI and Anthropic). Relevant parts of a conversation and family context are shared with these providers solely to generate responses, transcribe voice notes, read photos you send, and make safety classifications. We use these providers under terms that restrict them from using this data to train their models.
4. Who we share information with
We share personal information only with service providers who help us run the Service, under appropriate contractual protections:
- Supabase — database and authentication (hosted in the Asia-Pacific (Singapore) region)
- Twilio — WhatsApp and text message (SMS) delivery
- Telegram — Telegram message delivery
- OpenAI and Anthropic — AI response generation, voice-note transcription, photo reading, and safety classification
- n8n Cloud — workflow processing
- Google (Analytics, Tag Manager) and Microsoft (Clarity) — website analytics
- Meta Platforms — measuring our Facebook and Instagram ads, on public website pages only
We may also disclose information if required by law, or to protect the rights, safety, or property of our users or others.
5. Text messages (SMS)
In the United States and Canada, you can choose to receive HeyVini messages by text message, sent from +1 (872) 327-3099. We send texts only to people who have agreed to receive them, given through a separate, unticked text message consent box in the HeyVini web app. The first text confirms the subscription and how to stop. Consent to receive texts is not a condition of any purchase.
- What we send: daily check-ins, medicine and task reminders, replies from Vini, and family alerts when a check-in goes unanswered.
- Frequency: message frequency varies, usually 1 to 5 messages a day depending on your reminders.
- Cost: message and data rates may apply.
- Opting out: reply STOP at any time to stop texts, and HELP for help. You can also email acve@askvishwas.com.
We use your mobile number only to deliver the HeyVini messages you asked for. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Text messages (SMS) page for full details.
6. International transfers
Your information is stored primarily in Singapore and may be processed by our providers in other countries, including the United States and the European Union. Wherever it is processed, we apply the protections described in this policy.
7. Retention
We keep personal information for as long as your family's account is active and as needed to provide the Service. When an account or family member is deleted, we delete or anonymise their personal information within a reasonable period, except where we must retain records to comply with legal obligations or resolve disputes.
8. Your rights and choices
Depending on where you live (including under India's DPDP Act, the EU/UK GDPR, and Malaysia's PDPA), you may have the right to access, correct, download, or delete your personal information, object to or restrict certain processing, and withdraw consent. Any family member — not only the admin — can exercise these rights for their own information. To do so, email us at acve@askvishwas.com. We will respond within a reasonable time and in accordance with applicable law. You can also limit website analytics and advertising tracking using your browser settings, standard opt-out tools such as the Google Analytics opt-out add-on, and the ad preferences in your Facebook or Instagram account settings.
9. Children
The Service is intended for adults. Family admins must be at least 18 years old, and the Service is not directed at children under 18. We do not knowingly collect personal information from children; if you believe a child's information has been provided to us, contact us and we will delete it.
10. Security
We use reasonable technical and organisational measures to protect personal information, including verified identity on web chat, restricted database access, encrypted transport, and quality monitoring. No system is perfectly secure, so please also protect access to your own email and messaging accounts.
11. Changes to this policy
We may update this policy from time to time. If a change is material, we will notify you through the Service or by email before it takes effect. The "Last updated" date above shows the current version.
12. Contact
Privacy questions or requests: acve@askvishwas.com
Acve Management Solutions Private Limited, Row House No. 1, SNO 22/8, Nr Dhotre BLDG, Balewadi, Pune, Maharashtra 411045, India · acvepartners.com